Dispatcher/Customer Service

Freedom Air and Plumbing is looking to add to our amazing team. If you can smile over the phone then let’s talk

Main Job Tasks, Duties and Responsibilities

• Forecast route planning
• Organized and able to multi task
• Answer calls and respond to emails
• Handle customer inquiries both over the phone and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Process service contracts

Education and Experience

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in a call center or customer service environment
• Good data entry and typing skills
• Knowledge of administration and clerical processes

Key Competencies and Skills

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience

Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person