Student Services Expert

Organization

Student Service Experts provide integrated Student Services to University students, families, and staff in the areas of billing, financial aid, and scholarships. The Student Service Expert will support and meet the service requirements that align with the culture and goals of Enrollment Student Financial Services.

We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming and approachable. Commitment to collaboration and to being a team player with a positive attitude. 

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, OAR and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

• Coordinates scholarship information; responsible for various office and financial aid tasks. Employees at this level perform should be able to competently perform routine to moderately complex assigned job responsibilities.  
• Generates and processes promissory notes.   Updates system checklists to reflect receipt of documents. Monitors entrance/exit online counseling.  Updates forms for use on website and office e-files.  
• Corresponds with students concerning additional documentation needed to continue financial aid processing. Responds to student inquiries regarding loans. Responsible for reviewing financial aid e-mails and responding to questions. Sends out global e-mail messages to students and groups of students concerning various issues at Director's request.
• Initiates verification process and subsequently reviews verification documentation submitted by student. Completes system updates with information submitted for verification, troubleshoots any discrepancies; verifies students' enrollment and accuracy of award.
• Initial contact person for students and parents; provides answers for basic application and processing questions to students and parents. Provides general office and administrative support by performing various data maintenance, reception, records activities, information distribution, correspondence, and other related support duties.
• Performs other duties as assigned to ensure the overall successful operation of the department.

***This position will be located in Norman with a flexible and/or remote option possible for experienced candidates after required training period and is eligible to participate in our Launch Advancement Program and receive up to $7,500 upon completion. *** 

Job Location

Required Education: High School diploma or GED, AND:

• 48 months of financial aid, general office, clerical, or related experience.

Skills:

• Ability to speak, read and write clear, concise English
• Advanced computer skills with wide knowledge of business software
• Proficient in Microsoft Office
• Highly organized and able to handle multiple projects and deadlines
• Able to communicate well and build rapport quickly with students, faculty and staff
• Strong initiative to solve problems
• Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and identities.
• Must be able to read and interpret policy as well as State and Federal regulations 

Certifications:

• None 

Advertised Physical Requirements:

• Must be able to engage in repetitive motions including movements of the hands, wrists or fingers. Ability to communicate including expressing oneself or exchanging information with others.

 Departmental Preferences:

• Experience working in a Student Financial Center
• Knowledge of higher education
• Familiar with federal financial aid policies and procedures 

Supervision: No Supervisory Duties

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Organization: Financial Aid Services
Job Location: Oklahoma-Norman
Schedule: Full-time
Job Posting: May 20, 2024