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Form of workWho We Are:
Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach.
We are also relaunching an advanced version of our conversational AI product to provide enhanced capabilities for our current customers and bring the technology to new markets.
Convoso is looking for people who are excited about the future to join us in the fast growing and innovative field of IVA/AI, as well as motivated team players ready to jump in as we work together to drive our company's accelerated growth. (Just a heads up - we were selected as one of the Built In LA best places to work in 2020, 2021 and 2022!)
We are dedicated to helping each person grow into their position and throughout their career. Convoso's new-hire and on-going training programs provide our employees with the resources and time to set them up for success. Our friendly team, located in office, hybrid and remote, is built on a culture of fostering team integrity and provides guidance to ensure every person thrives in their new role.
Convoso currently operates in a 'Hybrid' environment for most roles with some opportunities for in-person business and morale events (health guidelines permitting). For remote positions, Convoso is open to hiring candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT, NY.
The Job:
At Convoso, we're constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That's where you come in.
As the Digital Marketing Manager specializing in website management and SEO, your key responsibility is to spearhead the modernization of our web presence. You will be implementing innovative strategies to drive increased traffic and inquiries through organic marketing channels. Your focus will include staying abreast of the latest trends in web design, user experience, and SEO, ensuring our online presence remains contemporary and optimized. You'll be tasked with strategic keyword utilization, content creation, and overall enhancement of our website to attract and engage our target audience. The ultimate objective is to elevate our online visibility, resulting in a higher volume of organic inquiries and interactions.
Stepping into this very challenging role will mean stepping into a dynamic environment. There'll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.
What You'll Be Doing:
- Manage the day to day responsibilities of the website aligning the website with the organization's brand, strategy and standards
- Audit content and remove duplicate information
- Complete tests to ensure website efficiency and quality
- Create strategies to improve website traffic
- Develop website content to support organizational goals and strategies
- Ensure the website complies with the appropriate laws and regulations
- Evaluate competitors' websites
- Identify ways to improve website user experience
- Implement security measures to protect websites
- Keep the website's domain and hosting registration current
- Manage on-page and off-page SEO efforts by improving our domain authority, working with content marketing to optimize SEO, overseeing SEO reporting, increasing backlinks, conducting regular SEO audits for core keywords
- Drive Conversion Rate Optimization in website pages and landing pages. Analyze website metrics via Google Analytics and other tools to improve results.
Who You Are:
- 3-5 years of prior website management
- Deep knowledge in Wordpress, Elementor, GA4, GTM, Search Console, SEMRush, Yoast, HotJar, Hubspot, SFDC, Figma
- Deep experience in SEO and driving site traffic
- Ability to troubleshoot website issues in a fast-paced environment.
- Strong attention to detail with an analytical mind and outstanding problem-solving skills
- Fantastic time management skills with the ability to multitask
- Skilled in constructing persuasive, compelling, and easy-to-read web content
- Ability to maintain and update website with new content
- Strong ability to think critically and creatively about web communications
Work perks worth the hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- Fee access to financial planning
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Compensation:
The Base Pay for this position is: $85,500 to $100,000.
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.
