Child Care Coordinator

Major Duties and Responsibilities:

• Welcome all new families to Andy’s Hub via email/text message and phone call
• Add all inquiries to the client database
• Interview all prospective sitters, and take them through full recruitment process following the recruitment process procedure
• Follow full new family process ensuring they are set up on Sitter Pro correctly and have signed the service agreement
• Maintain Sitter Pro records including keeping track of client preferences in the notes section and recording when the General Client Service Agreement is signed
• Ensure the service partner database for sitting services is consistently updated, and matches the Andy’s Hub website
• Add client requests to Sitter Pro and take overall responsibility to ensure all requests are being filled in a timely manner, by the appropriate service partner
• Be on call to handle last minute cancellations
• Be a brand ambassador for Andy’s Hub and take an initiative to grow our client base and increase revenue
• Request online review when appropriate

Minor Duties and Responsibilities:

• Cover for the nannying and tutoring/music coordinators as needed

Qualifications for the job:

• Minimum 1 year experience in childcare industry, ideally in a leadership role
• High school diploma required

Key Competencies:

• Great communicator
• Organized
• Upbeat and optimistic
• Team player
• Willing to take responsibility/ownership
• Revenue focused

Job Type: Part-time

Pay: $17.50 per hour

Expected hours: 1 – 5 per week

Benefits:

• Employee discount

Schedule:

• Choose your own hours
• No nights
• On call
• Weekends as needed

Experience:

• customer service: 1 year (Preferred)

Work Location: Remote