Product Manager, Digital Apps & Services

In the role, you will: Develop strategy by defining overall direction, goals and priorities for our support apps based on industry analysis, customer feedback and business goals Understand new technologies and trends that may impact the product roadmap Work closely with designers to create user experiences that are intuitive, easy to use, visually appealing and also achieve business goals Define and communicate product requirements, including writing user stories, acceptance criteria, and documentation that outline what the feature should do, how it should work, and how to measure success Lead software development efforts by conveying a vision to the team, prioritizing app features, participating in technical discussions and evaluating trade-offs based on technical constraints Plan and implement data-gathering strategies to monitor and measure how support apps are meeting customer and business needs Analyze user feedback to gain insight into the needs and expectations of customers, identify pain points and areas of improvement, and use that feedback to make data-driven decisions that result in a better customer experience Come up with new ideas and solutions that are both technically feasible and financially viable within realistic timeframes Consider the needs of Apple’s global customer base, including cultural and regional differences, to ensure scalability, performance, and market reach of our support offerings