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SalaryLocation/Org Data : Brand Logo: Overview:
EDUCATION:
EXPERIENCE:
COMPETENCIES:
This position is primarily responsible for coordinating the daily activities of the Dental Office teams, including both front office and assistant teams.
Responsibilities: Core duties and responsibilities include assuring that the following activities are completed in a timely manner on a daily basis. Other duties may be assigned.
- Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely manner
- Assesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completion
- Oversee processing of dental claims and manage EFT payments
- Plan, coordinate, and implement dental care for patients based on individual requirements
- Explain treatment plans and payment plans to patients
- Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the day
- Improves daily productivity through a reduction in patient intake/scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gaps
- Lead a team of non-clinical (front desk) and clinical (assistants) employees by hiring, training, mentoring, and providing accountability to any and all performance concerns in a timely manner
- Develop and manage monthly team schedules for front desk and dental assistants. Ensure adequate staffing ratios at all times
- Create and manage administrative reports relating to financial health of facility for review with doctors and the leadership team
- Manage complete operation and performance of the clinic: adhere to a budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
- Assist in business development
- Coordinate facility management as related to repairs, maintenance, vendor relationships.
- Ensure OSHA compliance of the facility.
QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION:
High school diploma or equivalent
Bachelors degree preferred
EXPERIENCE:
Healthcare Operations experience
Supervisory experience
Knowledge of dental practice and procedures preferred
Knowledge of dental software programs preferred
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
- Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
- Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
- Written Communication – Writes clearly and informatively; able to read and interpret written information
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
- Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
