Delivery Scheduling Coordinator

As a Scheduling Coordinator you’ll be responsible of answering high volume phone lines, Heavy data entry; Calling out to schedule medication deliveries directly to patients home and MD offices. Work closely with referring MD offices and all operations team to provide timely service to patients. Team player and positive attitude is a must. Must have excellent Customer Service skills. Other task as assigned by Supervisor.

REQUIRED EDUCATION/TRAINING/PROFESSIONAL EXPERIENCE – CUSTOMER SERVICE REPRESENTATIVE:

• High School degree or equivalent G.E.D required
• Medical Assistants with scheduling experience encouraged to apply.
• Knowledge of Microsoft Word, Excel; ability to work with multiple information systems
• Pharmacy or medical office experience preferred.
• Bilingual; English/ Spanish preferred.
• Scheduling knowledge
• 45 wpm +

EXPECTED PROFESSIONAL COMPETENCIES:

• General knowledge of pharmacy and healthcare laws and regulations
• Engages in appropriate continuing professional development
• Practices patient centered care
• Practices professionally
• Practices legally
• Practices ethically
• Decision making skills
• Team working skills
• Communication skills
• Strong Problem Solving skills
• Customer Service skills
• Detail oriented

ROLES AND RESPONSIBILITIES – CUSTOMER SERVICE REPRESENTATIVE/RECEPTIONIST:

• Ensure the accuracy of prescription and patient data entered into various systems by verifying patient, drug, quantities, directions, day’s supply, insurance, physician data.
• Keep current and compliant with statutes, rules and regulations related to pharmacy
• Participate in continuous improvement and quality assurance programs
• Communicate with various pharmacy departments as needed to coordinate timely prescription adjudication to meet schedules.
• Report errors, omissions or incidents to pharmacists
• Participate in quality program initiatives and improvement activities
• Comply with all regulatory requirements, including HIPAA/HITECH
• Other responsibilities as assigned by Management

PHYSICAL DEMANDS:

Frequent immobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment. Requires eyesight correctable to 20/20 to read reports and computer terminals. Requires hearing within normal range for telephone use. Occasional high stress work.

WORK ENVIRONMENT:

Normal office environment.

Experience:

• Pharmacy Clerk/Technician: (Preferred but not Required)
• Medical Assistants with Scheduling Knowledge are Encouraged to apply
• Medical Office: (Preferred but not Required)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Job Type: Full-time M-F 9:30a.m. - 6:00 p.m.

Pay: $17.00 - $20.00 per hour DOE + bonus pay after probation period

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Computer skills: 1 year (Preferred)
• Shipping/Scheduling: 1 year (Preferred)

Language:

• English/ Spanish (Preferred)

Work Location: In person