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Inside Project Coordinator
Blue Dolphin Restoration is a general contracting restoration company that serves the greater Los Angeles and Orange County areas. We specialize in restoring buildings, both commercial and residential, that have been damaged by fire, water, flood and mold, providing all emergency, restoration, and general contracting services to our customers.
We are Growing!!! Our Team of Young professionals are racing towards yet another highly successful year and we invite you to join us. We are a fast-paced, hardworking and successful company. We are looking for a high energy individual who learns quickly and works well under pressure. Our vision for the right candidate would possess an extroverted personality who can multitask and stay one step ahead of the game. Blue Dolphin is a well branded, profitable company that is continually growing and desires the best that the workforce can offer. We want dedicated team members to ensure that we continue to rise above the competition. We offer comprehensive training, development, and one on one coaching for the right individual who displays an iron will to rise above the rest and take their career to the highest level of success!
We are seeking:
- Top level customer service & telephone etiquette skills
- Great organization and planning skills
- Professional appearance, positive attitude and pleasant demeanor
- Out of the box thinker who can push the boundaries of the "norm"
- Excellent verbal and written communication skills
- A team player who can work extremely well with other people
- Solid problem-solving skills who knows how to take the initiative
- Goal oriented who is seeking to advance quickly
- Highly advanced ability to prioritize tasks, requests, and demands.
- Timely and effective communication with all parties
- Able to work under pressure and deliver on urgent timelines
- Independent self-motivator- driven by your own personal vision to succeed
Duties & Responsibilities:
- Point of contact for all new and/or incoming work
- Extensive experience utilizing CRM's.
- Handle and oversee of all customer service communication
- New job creation, organization, scheduling and transfer to estimating/project management
- Maintain and continually update our 3rd party insurance communication software
- Maintain and continually update our in-house customer/client software
- Point of quality control for all estimating procedures
- Coordinate & assist in all new sales opportunities
- Execution of excellent client/revenue source marketing and updating
- Driving & completing job tracking with attention on profit margin, completion/closure time frames, and customer communication.
- Pushing positive customer feedback towards clients
- Communication hub for all production
Minimum Requirements:
- Comprehensive computer skills
- Sound experience with Microsoft Excel, Word, Outlook and QuickBooks or other accounting software
- High School Diploma or GED equivalent
- Prior customer service-related experience
- Prior office administration experience
- Availability to work 40 hours per week
- Experience in Insurance Claims processes & procedures is a plus!!
Immediate start available
8:00 - 5:00 M-F occasionally weekends
Serious inquiries only
Blue Dolphin founders James Patitsas and James Zappa began full-service Insurance Restoration operations serving the greater Orange County area. In that moment, the inspiration was born to provide a service of impeccable integrity and uncommon value. Today, Blue Dolphin' s office is located in Laguna Hills California and services all of Orange County and some areas of LA county. You will find both founders are true to their vision in offering a service unparalleled by others. Blue Dolphin is fast-paced, hard- working, never boring, and very successful company. The past years have seen significant growth and success because we embrace and practice the following values of integrity, honesty, open and honest communication, commitment, and trust with every customer, and every employee. Our vision is to continue to grow into San Diego and LA county. We have a commitment to a collaborative business environment, and an environment where employees are empowered, thrive at work, and are rewarded for their time and effort in the company.
Do you see yourself as a " Leader in the restoration industry " that can self-manage, work great with others, be a significant contribution to the team, and get an enormous amount of work done daily? Are you already motivated, have a positive can-do attitude, and unstoppable work ethic? Do you have an existing track record demonstrating success in all areas especially customer satisfaction?
We are experiencing strong growth and are looking for an individual who is interested in a long- term opportunity to grow with us. A challenging and satisfying opportunity awaits.
