Customer Support Adminstrator - Medical Device

Customer Support Administrator - Medical Devices

Diversatek Healthcare

Milwaukee, WI

About Our Company

Diversatek, Inc. is a global, multi-platform healthcare solutions manufacturing company. Committed to a diverse and continually expanding array of medical technologies, Diversatek produces and markets products and solutions tailored for diagnostic and therapeutic gastroenterology procedures, as well as Medical Device OEMs. Operating manufacturing facilities worldwide, Diversatek proudly calls Milwaukee, WI, its headquarters.

Description
Diversatek presents an exciting opportunity to join our GI Medical Device and diagnostic division, Diversatek Healthcare, based in Milwaukee, WI. This entry-level position offers an excellent chance to embark on a career in medical sales/manufacturing. As a part of our team, you will provide crucial support to hospitals and surgery centers across the nation. In this role, close collaboration with the sales, tech support, accounting, and order fulfillment teams is essential to guarantee the satisfaction of our accounts' needs and expectations.

Responsibilities

• Collaborate closely with the Sales Team to address daily customer requests.
• Communicate effectively with customers through phone and email, offering knowledgeable responses to inquiries related to product specifications, pricing, and availability.
• Engage with hospitals and surgery centers across the nation to efficiently manage product returns, shipping, and order status inquiries.
• Process orders in a fast-paced environment, ensuring accuracy and timeliness.
• Provide troubleshooting support to customers, assisting in resolving product or transaction issues and directing them to the appropriate personnel when necessary.
• Work in tandem with the Accounting department to resolve invoicing issues.
• Undertake additional administrative duties, as required

Ideal Skills

• Multi-tasking: Proficient in handling multiple responsibilities concurrently
• Attention to Detail: Meticulous in ensuring accuracy and precision in tasks
• Accurate Data Entry: Demonstrates precision in entering and managing data
• Customer Service: Committed to delivering excellent service and addressing customer needs
• Product Knowledge Retention: Capable of retaining and applying comprehensive product knowledge
• Problem Solving: Adept at analyzing situations and implementing effective solutions
• Documentation Skills: Proficient in maintaining organized and thorough documentation
• Strong Communication Skills: Effective verbal and written communication abilities.
• Independent Troubleshooting: Capable of identifying and resolving issues independently

Qualifications

• Bachelor's Degree Required
• Adaptability: Ability to thrive in a fast-paced environment and quickly grasp products, procedures, and sales processes
• Positive and Professional Attitude: Approach tasks with a constructive mindset and exhibit professionalism with excellent communication skills
• Accuracy in Multi-tasking: Proven ability to maintain accuracy while handling multiple tasks simultaneously with frequent interruptions
• Team Collaboration: Demonstrated experience in effective collaboration within your department and across various departments
• Customer Empathy: Exhibit empathy towards customers and a keen understanding of their needs.
• Successful Multi-tasking: Proven track record of successfully managing multiple tasks concurrently.

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• 401k w/ company match
• Employee Assistance Program (EAP)
• Paid vacation & holidays
• Referral Bonus Program