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Form of work
SalaryABOUT THE POSITION: As a Customer Support Representative at J.W. Speaker, you’ll be a customer service professional with a passion to drive results. You’ll primarily focus on giving our customers top notch reliable customer service with a smile!
OUR IDEAL CANDIDATE: You enjoy building relationships with internal and external customers, showcased by your 2-4 years of experience within a sales and/or customer service environment. Building that technical aptitude from a previous manufacturing environment, along with working with international customers, is a huge plus! You’re also an enthusiastic team player who enjoys working with others to achieve company goals. You’re detail-oriented, aren’t afraid to follow-up, and have experience using Office 365 software applications. Lastly, you’re the expert in communication, written and verbal.
You will PERFORM by:
- Providing first level support for customer technical requests and escalating as required
- Ordering samples for customers and reps, including requests in customer portal (once approved)
- Providing order entry support and documenting & sharing customer feedback in network database
- Routing leads and inquiries to sales managers and/or reps while handling inquiries when sales managers are unavailable
- Communicating pricing changes and product obsolescence
You will EXPLORE by:
- Working directly with customers to aid in specifying product, answering regulatory or application questions
- Directing customer correspondence to HubSpot CRM for resolution
- Maintaining all customer communication on all sites
- Supporting RMA claims processing in customer portal, engaging stakeholders when required, and closing loop disposition
You will INNOVATE by:
- Training customers on the use of the portal and identifying gaps
- Tracking and maintaining data on customer correspondence performance
- Introducing, educating, and supporting customers on executing B2B web-based ordering and maintenance
- Making product and process issues visible to NPD and Manufacturing Engineering as needed
We offer competitive wages and the following great benefits:
- Health, Dental, and Vision insurance
- Short term & Long-term disability insurance
- 401k with employer match
- Paid time off, including Vacation, Sick & Personal Time, and 11 paid Holidays
- Generous Profit-Sharing Plan
- Tuition reimbursement & Scholarships
- Development and Growth opportunities
- Casual work environment for all associates
- State-of-the-Art, temperature-controlled environment
- And many more!
Experience
Required- 2 - 4 years: Inside sales or customer service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
