Customer Service Support Specialist

Our employees tell us that Carl's Place is the best place they've ever worked. Here's how we've earned those glowing reviews:

• Provide free lunch, snacks, and drinks to fuel you through the workday.
• Help you improve your golf game with simulators on site. Only the cool companies have them.
• Help you improve your bowling game with lanes on site. See the comment above about cool companies.
• Encourage a casual dress code. All the best work gets done in comfy clothes.
• Arrange fun initiatives like Dog Friday, where you can bring your pup to work and have an extra coworker for the day.

Carl's Place, a manufacturer and e-commerce retailer of indoor golf equipment and related technology, is seeking a computer-savvy, detail-oriented, go-getter to support our Customer Service Team in creating top-notch customer experiences. Whether it be data entry and transfer, capturing meeting notes, sharing order details with our customers, or assisting agents with their customers’ projects, the Carl’s Place Customer Service Support Specialist will support the team in the ongoing effort to exceed our customers' expectations at every opportunity.

What you’ll do:

• Apply critical thinking and exercise sound judgment in all tasks
• Develop a general understanding of the business, product offering, and workflow
• Professionally respond to high-level customer requests as assigned
• Provide support that enables Carl’s Place to exceed customer expectations and offer suggestions to continually improve the customer experience
• Convey a positive, empathetic, and professional demeanor toward customers and coworkers
• Create, maintain, and update records and resources as advised
• Capture meeting notes as needed
• Provide internal support for multiple agents as needed, including but not limited to creating quotes, online product research, record keeping, carrier claims, returns/refunds, and various Customer Service-related tasks

What you’ll bring:

• A dependable team player mindset and an eagerness to identify opportunities to be of assistance
• A professional and upbeat communication style and willingness to understand and adopt the Carl’s Place voice
• Comfort with technology, familiarity with Google Suites, and a knack for computer navigation
• An aptitude for math and comfort with measurements and conversions
• High attention to detail
• The ability to thrive in a fluid environment and reprioritize or shift focus based on changing needs
• An eagerness to become familiar with the Carl’s Place product line and related third-party offerings

Other Qualifications:

• A High school diploma, general education degree, or equivalent is required
• Experience with customer support via phone, e-mail, and/or chat is preferred
• A fondness for and familiarity with golf is ideal, though not required

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Milton, WI 53563 (Preferred)

Work Location: In person