Customer Support Specialist

Join the Delta Family

Work hard. Be honest. Play hard. Take a vacation. Give back. And repeat. At Delta Medical Systems, we are collaborative, empowered, and purposeful. When you join the Delta family, you’ll get more than just a paycheck.

You’ll become part of a winning team with colleagues who have your back. You’ll gain flexibility and have time to spend with family and friends. You’ll grow personally and professionally as you help transform care delivery and patient experience. And best of all, you will change lives as your contributions lead to better diagnoses, treatment, and overall health.
Learn more about working at Delta: https://www.deltamedicalsystems.com/join-our-team/.

Your Opportunity

Delta gives customers the best of both worlds: a close-knit team with extraordinary service, and Siemens’ world-class medical imaging products.

Delta Medical Systems is looking for an enthusiastic and skilled problem-solver to join our team as a Customer Support Specialist. You will be an integral part of our Customer Support Center by fielding calls and questions as well as assisting with creating purchase orders, logging service events and assisting with other internal service administrative functions.

You will work with both our internal and external partners in a team environment and independently while assisting in the continued growth of our 40+ year old company.

The hours for this position will be Monday-Friday 8AM-5PM , a hybrid remote experience is offered once the initial training period is completed.

Responsibilities

• Answering inbound customer requests, document and dispatch as necessary in a professional manner
• Act as the service liaison between customers and field engineers, which involves verbal and written communication along with proper documentation.
• Drafting parts and labor quotes
• Purchasing, shipping and receiving of equipment, replacement parts, and part returns
• Proofreading documents and service reports for customer records and proper file retention.
• Processing of service contracts and service related invoices.
• Provide quality service and support to a variety of areas including purchasing, invoicing, document management, quoting, and inventory, as well as other service-related tasks
• Interact with a variety of internal and external stakeholders via written and verbal communication
• Continually meet or exceed minimum pre-established metric for customer service quality
• Hold self and team members accountable for guidelines, rules and quality policies in a constructive, continual improvement manner

Qualifications

• High School Degree required, Bachelor's Degree preferred
• Minimum of 3-5 years of service support or customer service experience is preferred
• Good understanding of Microsoft Office suite (Excel, Word, Outlook)
• Willing to be a team player
• Ability to multi-task and prioritize work-load according to demands
• Exceptional organizational skills
• Must be able to occasionally lift up to 30 pounds.
• Ability to problem solve
• Comfort and politeness over the phone
• Adaptable to change

Benefits

As a family-first company, Delta Medical Systems offers a highly competitive compensation package, including paid vacation, personal time, and eight holidays per year. Delta also offers:

• Competitive salary
• 401(k) retirement plan with company matching
• Excellent vacation policy, including paid family leave
• Comprehensive insurance package including medical, dental, vision, disability, and life insurance
• On-site workout facility
• Hybrid Remote Experience – Flexible in-office schedule once you complete your initial training
• Education assistance
• Advancement opportunities

Equal Employment Opportunity: Delta Medical Systems provides equal employment opportunities to all employees and applicants for employment, without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, genetic information, military service, sexual orientation, marital status, arrest and conviction records, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other characteristic protected by law. In addition, this policy of equal opportunities applies to all terms and conditions of employment. This includes, but is not limited to, hiring, promotion, transfers, demotions, discipline, termination, layoff, leave of absence, compensation, and training.