Address
Form of work
SalaryEmployment Type: Full-time
Hours: 8:00 AM – 4:30 PM, M-F
Summary/Objective
The Customer Support team member interacts directly with our customers via the phone and email. The position follows standard work methods to insure our customers are taken care of in a polite and efficient manner.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Develop a thorough knowledge of all company products, product specifications, applicable software and policies and procedures
- Handling all customer inquiries related to work-in-process, shipment schedules, status of orders, product specifications, product changes, as well as new product introductions
- Facilitating, resolving, and suggesting alternative solutions when necessary to meet customer’s expectations
- Processing orders in an efficient and accurate manner
Competencies
- Attention to Detail
- Organizational and Time Management Skills
- Problem-solving skills
- Professional communication skills (both verbal and written)
- Data entry skills, with a familiarity of computer systems/software
Work Environment
While performing the duties of the job, the employee is exposed to minimal fumes and/or airborne particles. Ability to sit or stand at work station as needed.
Physical Demands
Please note: depending on the specific position, the physical requirements may differ.
Additional Info
Overtime opportunities will be available periodically.
Candidates must have a good work history and references available.
