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SalaryABC Supply, the nation’s largest wholesale distributor of exterior building supplies, is looking for a Customer Support Analyst to join the Beloit Team.
This position is a fast paced, cross-functional support role, which requires working knowledge of the following areas: Accounts Payable, Accounts Receivable, Customer Service Support, and Inventory Control. Candidates that have experience within these areas are encouraged to apply.
Job description:
- Monitor and provide support for multiple email accounts and phone lines
- Ensure customers, vendors and associates receive timely and accurate support responses in adherence to company policy and procedure
- Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
- Accept and Process Customer Payments
- Perform validation checks of uploads, file processing and select Point of Sale Reports
Essential Qualifications:
- 1-2 years Help Desk or Customer Service experience is preferred
- Excellent Customer Service skills are required
- Experience with accepting large volumes of incoming calls and emails is preferred
- Strong Verbal and Written Communication Skills, Self Motivated, Time Management, Detail Orientated, Thoroughness, Organized and Research Skills
- Intermediate Knowledge in Microsoft Outlook and Excel is preferred
Benefits may include:
- Health, dental, and vision coverage - eligible after 60 days, low out of pocket
- 401(k) with generous company match - eligible after 60 days, immediately vested
- Employer paid employee assistance program
- Employer paid short term and long term disability
- Employer paid life insurance
- Flex spending
- Paid vacation
- Paid sick days
- Paid holidays
ABC Supply is a 17 time Gallup Exceptional Workplace Award Winner and offers a competitive wage and a great benefit package to eligible associates. If you are seeking a new and exciting opportunity and have the required skills and experience, we may have just the position for you!
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
