Customer Service/Contract Support Specialist

CUSTOMER SERVICE/CONTRACT SUPPORT SPECIALIST

Our company is currently undergoing expansion, and we are seeking a detail-oriented and highly organized individual to join our dynamic team in the role of Customer Service/Contract Support Specialist. In this pivotal position, you will play a crucial role in supporting both Customer Service and Contracts functions. The ideal candidate will possess excellent attention to detail, strong analytical skills, and the ability to thrive in a collaborative, fast-paced environment.

Key Responsibilities:

Assist Customer Service: Collaborate with the Customer Service team to facilitate quoting and order-related activities efficiently.

Prepare Quotes: Accurately generate detailed quotes based on various contracts, considering pricing models, terms, and conditions. Additionally, provide standard quotes tailored to specific regions of the country.

Reception Backup: Serve as backup for the receptionist, covering lunch periods by answering phones and greeting guests with professionalism.

Quality Control: Implement robust quality control measures to minimize errors in the quoting processes, ensuring accuracy, completeness, and compliance with company policies.

Position Expectations:

Self-Motivated: Demonstrate self-motivation and the ability to effectively manage and prioritize multiple tasks.

Collaborative Skills: Exhibit exceptional collaboration skills within a team environment to address and solve departmental issues.

Communication Skills: Possess advanced communication skills, both verbal and written, to effectively convey information.

Customer Service Experience: Previous experience in customer service roles will be advantageous.

Independence and Teamwork: Must have the ability to work independently as well as within a team, contributing positively to the team's objectives.

Qualifications:

Microsoft Office Suite: Intermediate knowledge of Microsoft Office Suite.
Language Skills: Exceptional grammar and proofreading skills.
Professional Demeanor: Maintain a professional demeanor in all interactions.

If you meet these qualifications and are ready to contribute to our growing success, we invite you to submit your resume and cover letter detailing your relevant experience. We look forward to welcoming a dedicated professional to our expanding team.

About Palmer Hamilton

As a highly recognized and trusted business advisor to end users and sales partners, Palmer Hamilton customers rely on our dynamic, proud, and dedicated team of over 100 to provide turnkey, tailored, and design-forward spaces that enhance student engagement and collaboration helping schools deliver world-class education outcomes.

Our welcoming and respectful culture provides the foundation in which we are proud to offer the most diverse and highest quality products and services available in the industry.

Palmer Hamilton and its PH Design division primarily serve the K-12 education market focusing on food court and other learning spaces. Via it’s PHabLAB and INVENTORCLOUD divisions, it provides turnkey makerspaces and project-based learning resources for STEM / STEAM education. As of 2020, Palmer Hamilton officially established "Hamilton Manufacturing Services," a wholly owned subsidiary that provides OEM services to customers across a multitude of industries.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Proofreading: 3 years (Required)
• Professional Demeanor: 3 years (Required)
• Customer Service in manufacturing environment: 2 years (Required)

Work Location: In person