Customer Care Support Representative

For 25 years, L’BRI PURE n’ NATURAL has provided aloe-based products that are safe, effective, and affordable. Our unique direct sales business model helps Independent Consultants grow personally and professionally through entrepreneurship. Our Home Office Team prides itself on offering first-rate support to our Independent Consultants and Customers.

We are seeking a full-time Customer Care representative to join our growing Corporate Team at our Mukwonago, WI, office.

A Customer Care representative supports L’BRI Customers and Independent Consultants with all aspects of L’BRI by providing product and service information and resolving any issues.

Responsibilities:

• Answering phone calls and emails throughout the day
• Placing customer orders
• Providing support on L’BRI products, Host rewards program, Consultants sales commission, incentive programs, the L’BRI Profit Plan, and more
• Troubleshoot and resolve product/system issues and concerns
• Document and update records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Possibility to participate in different corporate events throughout the year

Requirements:

• Excellent communication and Customer Care skills
• Robust computer skills
• Microsoft Word and Excel proficiency
• Strong attention to detail and accuracy
• Ability to multi-task and work as part of a team

Schedule:

• Full-time
• Monday- Friday 8:20 am- 4:30 pm

Compensation & Benefits

• Starting at $18/hr or higher based on experience
• Medical Insurance
• Simple IRA program with a 3% match
• Paid Time Off