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SalaryWe are looking for individuals to join our growing INOX Men’s Jewelry Customer Service department. The right person will be someone who loves working with people, is very organized, able to handle multiple projects, and can work under pressure. Overall, the position entails helping our customers with order processing, order inquiries, answering the phone, addressing general questions, and more. It would be an added advantage for anyone good at visual merchandising (setting up product displays). Additionally, it would be very helpful to find people who speak Spanish as well for the Latin American market.
Responsibilities:
- Process customer orders accurately and efficiently
- Enter order details into the system with a high level of accuracy
- Communicate with customers to confirm order details and address any questions or concerns
- Upsell additional products or services to customers when appropriate
- Analyze order data to identify trends or opportunities for improvement
- Conduct outbound calls to follow up on orders or resolve any issues
- Provide exceptional customer service throughout the order process
- Handle customer inquiries.
- Manage display requests from customers.
- Handle marketing requests from customers.
- Work on special product projects
- Assist brand manager and sales reps
- Proficient with Excel and working with technology
- Must have good verbal and written communication skills
Experience:
- Bilingual in Spanish and English is preferred
- Strong data entry skills with a high level of accuracy
- Excellent communication skills, both written and verbal
- Previous experience in customer service or order processing is a plus
- Ability to multitask and prioritize tasks effectively
As an Order Processor, you will play a crucial role in ensuring that customer orders are processed accurately and efficiently. Your attention to detail and ability to communicate effectively will contribute to the overall success of our business. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Please note that this is not a remote position. The Order Processor will be required to work on-site at our location.
We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and paid time off. Join our team today and be part of a dynamic and growing company.
INOX Men’s Jewelry is a leading men’s jewelry collection focused on the fine jewelry store market. The INOX brand, which is one of several brands in the company, is very busy dealing with 100’s of customers throughout North and South America and continues to be aggressive through marketing and tradeshow schedules. Visit the INOX website to get an idea of the size of the line, the type of jewelry, and the unique features of the collection. Salesone LLC is a 24 year old company and is the parent company of INOX Jewelry.
This is a great opportunity for people who are enthusiastic, friendly, and hard-working. Upward mobility within the company is a strong possibility along with travel to tradeshows several times per year. Finally, we are like a family here and have many long-term employees.
To apply, follow the instructions below:
- Send an email to
- Include your updated resume
- Cover letter explaining why you are a good fit for INOX
- Tell us which collection caught your interest and why.
Job Type: Full-time
Pay: $18.73 - $22.56 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Norwalk, CT 06855: Relocate before starting work (Required)
Work Location: In person
