Customer Service Specialist.

Perks & Benefits:
- Limited mandatory OT - Choose additional hours that fit YOUR schedule
- Temp to hire position in 90 days (meeting hiring criteria)
- Salary start up to $19 per hour to start - depending on experience
- Promotional and training opportunities
Responsibilities:
Responsibilities include but not limited to:
Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
Handle and resolve customer complaints, providing appropriate solutions and alternatives within established timelines.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Process orders, returns, and exchanges efficiently and accurately.
Maintain a high level of product and service knowledge to effectively address customer queries and concerns.
Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve service delivery.
Stay updated on company policies, procedures, and products to provide accurate information to customers.
Meet or exceed customer service performance goals and targets on a consistent basis.
Identify opportunities for process improvements and contribute ideas to enhance the customer service experience.
Maintain a positive and professional attitude in all customer interactions, even in challenging situations.
Working hours: 7:00 AM - 3:30 PM
Skills:
Proficiency in computer applications and software, including MS Office and CRM systems.
Ability to work independently and collaboratively in a team environment.
Flexibility to work varying shifts, including evenings, weekends, and holidays if required.
Education:
High School
Experience:
1-4 years
Qualifications:
High school diploma or equivalent; Bachelor?s degree preferred.
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks effectively.
Spherion CT is the TOP RATED staffing agency in our area!
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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).