Customer Service / Fulfillment Manager

Customer Service / Fulfillment Manager

General Woodcraft is a world class importer and distributor of premium hardwood decking, rooftop deck components, premium siding and rainscreen systems throughout the US and Canada. Our combination of high-quality products and a unique approach to Customer Service sets General Woodcraft apart from other suppliers.

This unique Customer Service / Fulfillment Manager position for our East Coast operations requires a person with a wide variety of talents including the ability to multi-task between Customer Service, scheduling deliveries (incoming and outgoing), planning, working with a variety of freight companies, vendors, and managing a small support team. The ideal candidate will be very organized, extremely detail oriented, safety conscious and experienced at achieving customer satisfaction.

JOB DESCRIPTION:

- Provides a high level of Customer Service and administrative support for incoming loads and outgoing deliveries

- Handles telephone inquiries with customers, sales team, and vendors

- Enters customer orders

- Schedules orders for delivery

- Can manage the requirements and needs of a diverse team of outside salespeople

- Works harmoniously with East Coast Distribution Manager and distribution team

- Can manage a small team of inside sales support specialists

- Customer conflict resolution

JOB REQUIREMENTS:

· Minimum of 5 years Customer Service management

· Fulfillment management and dispatching experience

· Excellent basic mathematical skills: can determine costs, margins, etc.

· Critical thinking skills

· Exceptional administrative skills

· Strong computer skills including Microsoft Office: especially Excel

· Highly effective communicator between manager, sales staff, operational staff, customers, and vendors

· Highly organized files (computer, paper, email)

· Excellent telephone demeanor

· Problem solver

· Team oriented / Team player

· Strong Customer Service orientation

· Positive attitude

· Dependable

· Self-motivated

If you have the skill sets, desire, and drive to meet the above requirements and become an "A" player leading our team, we want to hear from you.

General Woodcraft is an Equal Opportunity Employer and provides a drug-free workplace.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service management: 4 years (Required)

Work Location: In person