Customer Service Specialist

Seeking a great Customer Service Specialist! This is a remote role working M-f from 9am – 3pm. As the Customer Support Specialist, you will provide exceptional Customer Service and promote this standard throughout the organization. The goal is to increase customer satisfaction, loyalty, and retention while creating a culture that enhances the overall Customer Service experience.

This position collaborates with a multitude of departments and an even greater variety of personalities both in co-workers and customers. This role would be a good fit for an empathetic person who likes to help others and has a high attention to detail. Top notch communication and grammar skills are a must!

• Answer customer phones and emails
• Process, change, approve customer orders and information
• Resolve product, service, or order issues

Qualifications:

• 3+ years of Customer Service experience, preferably with remote experience
• High-school diploma or a GED
• Washington state resident
• Strong service-related skills
• Detail-oriented with strong organization skills
• Ability to work independently and strong collaborative skills
• Exceptional attendance and reliability
• Problem-solving and analytical skills
• Proficient in verbal and written communication
• Sound judgment & decision-making skills
• Strong Microsoft Office, Excel, Outlook skills
• CRM experience

This position is eligible for sick pay. The hourly wage for this position is $20-25 per hour.

Ability to multi-task, prioritize, and effectively manage time. Equal Opportunity Employer.

Principals only. Recruiters please don't contact this job poster. Do NOT contact us with unsolicited services or offers.

Please Reference JBCCSR01 when applying with your resume and pay expectations.