Customer Service Specialist I

JOB TITLE: Customer Service Specialist I

Who is Exped?

EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, directs all aspects of sales, marketing, and operations for the brand in the US market.

What Will You Do?

As a member of the Customer Service team, the Customer Service Specialist I will provide a high level of service and support to Exped customers.

The ideal candidate will have the following qualifications:

· Two or more years outdoor industry Customer Service experience

· two or more years retail experience in outdoor specialty shops

· Excellent written and verbal skills

· Proficiency with MS Office and ERP systems

Responsibilities include, but are not limited to:

· Provide phone support for dealer and consumer customers

· Accurate order entry and shipment processing

· Respond to consumer and dealer emails in a timely manner

· Respond to comments, inquiries, and questions on Exped’s social media outlets

· Resolve customer warranty claims

· Become knowledgeable about all aspects of Exped’s product line

· Assist in maintaining company databases

· Assist in developing and improving processes and procedures

· Facilitate the shipping of returns and parts

· Assist repairs department

· Attendance may be required at industry tradeshows or events

· Support and assist sales management and sales representatives

· Responsible for opening and closing office

· Other duties as assigned

All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

Required Skills:

· Excellent computer skills (Microsoft Office and order management systems)

· Strong organizational and communication skills

· Strong data entry skills

· Attention to detail

· Teamwork and flexibility are crucial to this position

· Lifting or moving cartons up to 50 lbs

Additional Information:

· Job location – Tacoma, WA

· Non-Exempt position

· This position is a hybrid office position in Tacoma, WA

· This position reports to Customer Service Manager

· Salary range: $22.00 to $23.00 per hour

· Medical, dental, and vision insurance paid

· Paid vacation

· 401K match program

· 11 Paid Holidays

· Great discounts on outdoor gear available

· Dog friendly office

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer Service OR Retail: 1 year (Required)

Ability to Relocate:

• Tacoma, WA 98402: Relocate before starting work (Required)

Work Location: Hybrid remote in Tacoma, WA 98402