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Form of workJob Description
The Dailylook Client Service department is a key factor in DailyLook's success! The Client Service team is responsible for the overall member experience and strives to ensure our agents are providing our clients with the highest level of service in the industry. We are looking for a Client Service Specialist who truly enjoys interacting with customers, rises to any challenge, and is a self-starter!
This job is remote!
The Client Services duties include the following, but are not limited to:
- Respond to client inquiries regarding order history, store credit, promotions, shipments, and cancellations.
- Retention - Retaining clients who may be thinking of canceling.
- Communicate with CS supervisor to correct and proactively address customer complaints/issues.
- Assist clients with all concerns via live chat, email, and inbound calling with professional and personalized service.
- Partners with our styling and warehouse team via email to resolve customer concerns.
- Utilize various methods of data entry to log customer feedback, complaints and inquiries.
- Performs other related duties and assignments as required and as assigned by supervisors.
What we are looking for in a candidate:
- 1+ years of Customer Service experience
- Type a minimum of 40 wpm and have a stable, reliable internet connection.
- Excellent verbal and written communication skills - This role handles a large volume of email and chat support, so you must be comfortable personalizing messages for each client.
- Computer proficiency - including navigating multiple tabs, windows, and systems at once.
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
- Ability to communicate company policies and information to clients with a professional tone
- Ability to handle all complaints in a calm and professional manner
- Passion for the fashion industry is a plus
- Must have availability to work various shifts between the hours of 8 am to 6 pm, in the PST timezone. Some weekends may be required, depending on business needs.
What You Will Get Out Of It:
- Gain valuable references and contacts
- Medical, Dental, FSA, and Vision Benefits after 90 Days *Available to Full-Time Employees
- Internal Promotions
- 401k with up to 4% Match *Available to Full-Time Employees
- Hourly Compensation DOE
- Part-Time and Full-Time positions are available.
Our office is located in beautiful Downtown Los Angeles in the Arts District.
This role is remote.
DailyLook is a fast-growing e-commerce fashion company which is a subsidiary of Victoria’s Secret & Co. (NYSE:VSCO). DailyLook is seeking top performing, self-motivated people. This is a unique opportunity to build public company experience while driving growth and scale in an independently operated, creative, tech-centric startup environment.
