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Form of workWe are technologists, entrepreneurs, investors, experts and thought-leaders who have come together to guide and support young minds to transform their innovative ideas to startup companies. The StartUp council will provide network opportunities for entrepreneurs, business partners, investors, and skilled professionals. Our ultimate mission is to share our knowledge, expertise, and network to help you succeed. We are looking for a Customer Support Specialist to respond to inbound customer inquiries while building and maintaining regular reporting of these inquiries, handling escalations, building process documentation and recommending customer experience changes within the business. Customer Support Specialist responsibilities include resolving customer issues, recommending solutions and developing new internal process to solve long-term pain points. To be successful in this role, you should be an excellent communicator who's able to muti-task and escalate larger issues while providing long term solutions.
Job Duties:-
Responds to customer web inquiries regarding online merchandise orders in a timely and thoughtful manner to analyze and report on these issues.
Identifies and resolves customer questions, concerns, issues and ensure issues causing low satisfaction scores are addressed for long-term resolutions.
Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Assists in processing online orders, returns, replacements, and adjustments to orders while providing findings of customer habits to CS team and manager.
Take ownership or problem from start to finish- ensure one-time issues have long term solutions and these processes are documented.
Can work with a team to escalate issues, meet deadlines and build reporting.
Follow and build communication procedures, guidelines and policies
Is punctual and reliable, ready to seize everyday!
Is ready to deliver quality and bring the WOW all day everyday
Requirements:-
3+ years experience with Customer Support
Collaborative and customer-service work style
Excellent and reliable CS metrics proving ability to be a subject matter expert
Detail and results-oriented
Strong computer skills, including experience using web-based services
Patience, empathy and consistent ability to listen to customers
Excellent written and verbal communication skills
Ability to understand our customer and relate to their life experiences
Actively practice time management skills
Must have a flexible schedule and ability to work on weekends and various holidays.
Benefits:-
Excellent insurance benefits.
Stock options available.
Employee Discounts
