Customer Service Specialist

We have an immediate opening for a Customer Service representative who enjoys the challenge of a busy call center and Customer Service outlet. At times stressful, your day will include heavy phone work & email for customers scheduling an important day in their lives: moving day! You must possess the ability to manage multiple jobs at a time, with many and often changing logistical details. Your ability to provide exceptional Customer Service to clients via phone, email and juggle a window-based operation in a timely and professional manner; while analyzing customer needs with appropriate solutions. Conduct outbound calls to follow up on customer inquiries or to provide updates and have the performance skills to do these tasks quickly, efficiently, and accurately, maintaining a high level of phone etiquette and professionalism at all times.

If you are a motivated individual with excellent communication skills and a passion for providing exceptional Customer Service, we want to hear from you!

Responsibilities:
Working out of our retail store, our Customer Service representatives answer phones and emails. They inform customers about our services, recommend solutions that are tailored to each customer, schedule moves and resolve complaints.

Requirements:
Correspondence, speaking on the phone, multi-tasking, typing, knowledge of Google applications, Windows & Microsoft applications.

What We Offer:
Room for advancement

Job Types: Part-time with potential to move to Full Time
Regular business hours
Review at 60 days, 90 days, and then annually

Job Types: This job is currently being offered at Part-time

Pay: From $18.00 - $20.00 per hour

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• On-the-job training

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Southbury, CT 06488: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person