Collision Center Customer Service Specialist

What does a Customer Service Specialist at Hoffman Auto Group do?

Role Purpose

Responsible for the daily support of the Body Shop, including maintaining paperwork in an orderly filing system, completing billing, and assisting Manager and Appraiser(s) with duties.

Leadership

This position does not lead others

Core Accountabilities

1. Perform administrative duties including but not limited to telephone calls, greeting customers setting up appointments, take messages as necessary, and maintain body shop office supply inventory.
2. Schedule appointments and transportation for customers with rental agency.
3. Write repair orders and P.O’s as needed; and obtain insurance and other pertinent information
4. Become familiar with current estimating system and programs and perform Vehicle Physical Damage Estimates as instructed or needed.
5. Learn to document daily in CCC one and Dealertrack as well as entering estimate information into Dealertrack and maintain DRP logbooks.
6. Communicate effectively with customer/insurance company throughout the repair process. Notify customer if any delays.
7. Reconcile A/R, deposit, and sublet schedules. Post sublets to repair orders including and with insurance companies regarding unpaid supplements.
8. Accept payment for repair orders as vehicles are picked up. Follow established procedures for check and credit card authorization. Close repair orders and keep track of deposits and payments.
9. Miscellaneous duties as assigned including clerical functions (copying, typing, posting, faxing, and filing as needed)

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a Customer Service orientated environment.
3. Act as an advocate for teammates and have a strong commitment to technology advancement
4. Possesses effective communication skills: oral, written, listening.
5. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Get to know Sam Pines in the Fixed Operations department

@ Hoffman Auto Group

Monday - Friday
40 Hours