Customer Service Specialist Ii - Contractor Licensing - Gmcd

Salary : $40,996.80 Annually
Location : Naples, FL
Job Type: Full Time, Regular
Job Number: 08549
Department: Growth Management Community Development
Division: Code Enforcement
Opening Date: 02/16/2024
Closing Date: 2/22/2024 11:59 PM Eastern
Job Summary
Provides clerical support and Customer Service in Contractor Licensing. Work involves preparing a variety of documents such as operational and administrative forms, reports, records and summaries; entering data and retrieving information from division databases; maintaining automated and manual files; and assisting callers, customers and/or visitors.
Essential Functions
• Provides Customer Service and/or assistance to customers, County employees, vendors, contractors and the public.
• Answers Division telephones; assists callers with questions regarding Division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate and takes messages.
• Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or Division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from Division databases or records as requested.
• Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms.
• Prepares Division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness; copies and distributes documents as appropriate.
• Prepares and processes administrative documents (i.e., payroll, accounts payable, invoices, etc.); prepares and processes program/operational documents (permits, work orders, project records, etc.); research, assemble and compile information needed to complete documents.
• Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data; research information from databases as requested; generates reports, logs and listings from databases; may include scanning paper documents into digital database.
• Prepares and maintains Division files and records to include files of Division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other Divisions as necessary to complete Division records/files.
• Receives, dates and distributes incoming mail. Prepares outgoing mail.
ADDITIONAL FUNCTIONS
• May be required to work on some County holidays.
• Performs other related duties as required.
Minimum Qualifications
• High school diploma or GED required.
• One (1) year of related experience.
• Fingerprinting required.
Supplemental information

• Salary offers above the minimum pay grade may be considered based on qualifications.
• Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis.
• This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.

Collier County BCC offers a variety of benefits to both regular full and part time employees. For information, click to view the comprehensive benefits package we have to offer you when you join our team.
Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.
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APPLICANT NOTICE: Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.

• I understand and agree with the statements above.
• I do not agree with the statements above.

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Do you possess a High school diploma or GED?

• Yes
• No

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Do you have a minimum of one (1) year of experience in administrative/clerical work and/or Customer Service?

• Yes
• No

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Describe your qualifications in relation to this position:
Required Question