Customer Service Specialist

Position: Customer Service Specialist
Type: Contract
Duration: 9 months (with potential to convert to permanent)
Location: Bradenton, FL (Onsite everyday - Once the role converts to permanent, there are remote/work from home options available.)

Start Date: May 6, 2024

Pay Rate: $18/hour
Shift: Monday - Friday between 8am-5:30pm.
Hours: 34-40 hours per week, depending on call volume.

Description:

Customer Service Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers’ needs are met.

Responsibilities:

• Provide information or guidance to customers using a positive, empathetic and professional approach
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution
• Develop and maintain product, process and technical knowledge related to services
• Exhibit effective verbal and interpersonal communication skills tailored to the audience
• Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
• Other duties as assigned

Qualifications:

• High School Diploma or GED equivalent
• 1 year of Customer Service experience, inbound call center experience in a fast-paced environment is a plus
• Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
• Minimum of 30 words per minute typing skills
• Strong interpersonal skills and ability to interact with varying personalities
• Bi-lingual (Spanish) is a plus

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