Part Time Customer Service Specialist-Saints Golf Course

Salary: $17.13 Hourly
Location : FL 34952, FL
Job Type: PART-TIME
Job Number: 202402578
Department: PARKS AND RECREATION DEPARTMENT
Opening Date: 03/29/2024
Closing Date: 4/5/2024 5:00 PM Eastern
POSITION SUMMARY
The City of Port St. Lucie is an equal opportunity employer.
This position requires the applicant to successfully pass a drug screening.
This position is Essential and is required to report to duty before, during, and immediately after a civil emergency.
Entry-level clerical and public contact work in providing information regarding specific and general services of the Parks & Recreation Department. Facilitates the development of public trust and confidence in the City. Will work a varied schedule including weekends and holidays.
ESSENTIAL DUTIES
The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision and values of the City of Port St. Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent Customer Service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Greets and assists patrons as they enter the golf shop
• Receives and issues receipts for customer registrations for programs and facilities
• Caters to the patrons' needs at the point of sale
• Answers telephone calls or provides information in person regarding the programs available at the facility
• Schedules and cancels tee time reservations
• Assists with the selling of merchandise and inventory control
• Performs daily custodial duties as assigned including vacuuming, dusting, mopping and disinfecting of pro shop and restrooms
• Tries to resolve questions or refers customers to supervisor or other facilities and/or parks for information
• Works with customer to resolve problems or registration questions
• Receives and processes reservation requests
• Performs clerical work such as word processing, data input and filing as assigned by Pro Shop Manager
• Answers telephone calls to the facility and provides general information
• May oversee work of other support personnel to ensure that the Customer Service provided is at the highest level possible and that all schedules and data are correct
• Other duties may be assigned.

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduation from an accredited high school or possession of an acceptable equivalency diploma. Experience in pro shop operations involving Customer Service preferred. Previous merchandising experience preferred. Valid Florida Driver's License and maintenance of clean driving record.

• Knowledge of standard office methods and procedures
• Knowledge of regulations and policies of the department
• Knowledge of standard retail methods and procedures
• Ability to establish and maintain effective working relationships with employees and the public
• Ability to utilize computers for data input
• Ability to maintain records and prepare reports
• Ability to make arithmetical calculations with speed and accuracy
• Ability to handle currency in accepting customer payments and to make correct change
• Ability to meet, deal with and communicate effectively in writing and orally with people.
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to establish and maintain the trust and confidence of the department and public.

PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, use hands with dexterity to finger, handle, or feel, talk and hear, and have good hand/eye coordination. The employee must occasionally walk, stand, lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust vision. The noise level in the work environment is usually moderate.
The of City Port St. Lucie provides a wide array of benefits to meet the diverse needs of our employees. For additional details on benefits offer by the City of Port St. Lucie, see the link below.
Click Here to View Benefit Highlight Booklet
01
Are you a City of Port St. Lucie employee?

• Yes
• No

02
Do you have a high school diploma or equivalent GED? A high school diploma or GED must be presented at time of employment.

• Yes
• No

03
Do you have a valid driver's license?

• Yes
• No

04
Do you have a clean driving history?

• Yes
• No

05
Do you have experience working at a Golf Course pro shop?

• Yes
• No

06
How many years of merchandising experience do you have? Please explain your experience.

• Yes
• No

Required Question