Part Time Customer Service Specialist-Saints Golf Course

The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision and values of the City of Port St. Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent Customer Service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Greets and assists patrons as they enter the golf shop
• Receives and issues receipts for customer registrations for programs and facilities
• Caters to the patrons' needs at the point of sale
• Answers telephone calls or provides information in person regarding the programs available at the facility
• Schedules and cancels tee time reservations
• Assists with the selling of merchandise and inventory control
• Performs daily custodial duties as assigned including vacuuming, dusting, mopping and disinfecting of pro shop and restrooms
• Tries to resolve questions or refers customers to supervisor or other facilities and/or parks for information
• Works with customer to resolve problems or registration questions
• Receives and processes reservation requests
• Performs clerical work such as word processing, data input and filing as assigned by Pro Shop Manager
• Answers telephone calls to the facility and provides general information
• May oversee work of other support personnel to ensure that the Customer Service provided is at the highest level possible and that all schedules and data are correct
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduation from an accredited high school or possession of an acceptable equivalency diploma. Experience in pro shop operations involving Customer Service preferred. Previous merchandising experience preferred. Valid Florida Driver's License and maintenance of clean driving record.

• Knowledge of standard office methods and procedures
• Knowledge of regulations and policies of the department
• Knowledge of standard retail methods and procedures
• Ability to establish and maintain effective working relationships with employees and the public
• Ability to utilize computers for data input
• Ability to maintain records and prepare reports
• Ability to make arithmetical calculations with speed and accuracy
• Ability to handle currency in accepting customer payments and to make correct change
• Ability to meet, deal with and communicate effectively in writing and orally with people.
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to establish and maintain the trust and confidence of the department and public.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, use hands with dexterity to finger, handle, or feel, talk and hear, and have good hand/eye coordination. The employee must occasionally walk, stand, lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust vision. The noise level in the work environment is usually moderate.Employment Type: PART-TIME