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Form of workThis is responsible work in meeting utility customers and responding to their needs for service. Incumbent works within existing department rules and regulations under the general supervision of the Customer Service Coordinator.
Revised: NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE. THE SALARY SHOW IN THE JOB POSTING IS THE FULL RANGE FOR THIS POSITION FROM ENTRY TO LATER IN CAREER.
Processes applications, terminations, hydrant meter requests, adjustments, and other assigned tasks.
Receives concerns/requests and resolves for customers. Informs supervisor regarding areas of concern. Maintains reports of work performed.
Checks phone messages and follows up with customer concerns.
Performs various clerical activities such as filing, researching records/accounts, sorting mail, scanning, answering telephone.
Assist when needed for the processing of utility bill payments in addition to other City revenues through central cashiering.
Assist collections/billing when needed.
Performs related work as required.
KNOWLEDGE, ABILITIES, AND SKILLS:
- Ability to maintain pleasant attitude toward customers.
- Ability to maintain an effective work relationship with other employees.
- Ability to research customer issues/concerns.
- Ability to give directions and instruct others in completing assignments.
Possession of a valid Florida Operator's license with acceptable driving record.
During occasions of local emergencies this position may be required to report to perform emergency tasks, which may result in extended work hours as well as extended periods of time away from family members. The Incident Commander and the employee's department Head will make the determination as to who will be required to work.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Requires exerting up to 50 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Additional physical abilities required:
- Visual Acuity: Have visual acuity to operate motor vehicles, include close vision, distant vision, color vision, depth perception, and the ability to adjust focus.
- Speaking: Expressing or exchanging ideas by means of the spoken English word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Ability to communicate verbally both in person and over the phone.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
- Sitting: Requires some sedentary work.
- Standing: Particularly for sustained periods of time on a daily basis.
- Kneeling: Bending legs at knee to come to a rest on knee or knees.
- Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
- Climbing stairs.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Walking: Moving about on foot to accomplish tasks.
- Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Grasping: Applying pressure to an object with the fingers and palm.
- Handling: Picking, holding, or otherwise working, primarily with the whole hand.
- Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. Ability to operate a variety of office equipment including computers, calculators, copiers, etc.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.
E.O.E. The City of Titusville prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Acknowledged and accepted:
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Name & Date
Employment Type: Full-Time
