Job Description
- Provide exceptional Customer Service to clients in a professional and courteous manner
- Answer incoming calls and respond to customer inquiries promptly and efficiently
- Assist customers with product information, pricing, and order placement
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
- Handle and resolve customer complaints or concerns in a calm and empathetic manner
- Maintain accurate records of customer interactions and transactions
- Previous experience in a Customer Service role is preferred
- Strong communication skills, both verbal and written, in English and Spanish (bilingual)
- Ability to effectively communicate with customers from diverse backgrounds
- Proficient in using computer systems and software applications for data entry and documentation
- Experience with outbound calling or sales is a plus
- Excellent phone etiquette and active listening skills
- Direct Hire Opportunity
- Full Benefits
- Close knit and friendly work environment!
- Interesting and growing industry!
- Excellent employee retention/tenure within the department