Customer Service Representative- Steel Service Center

We offer a competitive benefit package and the opportunity to work in a drug-free and safe work environment.

Benefits include:

• 401(k)
• Retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• 25k Company Paid Life AD&D Insurance
• Life insurance
• Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• Referral Bonus Program
• Paid time off
• Holiday Pay
• Bonus Pay

POSITION SUMMARY
With direction, the Customer Service Representative serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. Other responsibilities include responding to inquiries about products and services from customers, Account Executives, Inside Sales Representatives and other sources as situations arise. The incumbent will have direct responsibility for several accounts within the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Embraces the 1 T.E.A.M culture.
• Effectively communicate with Account Executives, Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
• Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
• Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
• Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
• Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
• Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
• Manage customer requirements using PRP system for PO blanket release driven accounts.
• Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
• Responsible for generation and distribution of reports
• Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
• Manage and complete new quotes and re-quotes as requested from Account Executive.
• Other responsibilities and duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of STRATIX and the steel industry.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
• Ability to develop and/or create new relationships, continued ability to communicate understanding and empathy during difficult situations as they arise.
• Strong organization, planning, and multi-tasking, time management and prioritizing skills.
• Willingness to learn and ask questions as needed.

EDUCATION REQUIREMENTS

• High School Diploma or GED required
• Associates or bachelor’s degree in related field, preferred.
• One to three years of previous Customer Service experience
• Related industry knowledge, a plus.

NOTE
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person