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Form of workJob Description
We are seeking a highly motivated and skilled Customer Service Representative for our client in Akron. You will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with every interaction.
Key Responsibilities:
- Provide exceptional Customer Service via phone, email, chat, and other communication channels.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Assist customers with product information, order processing, and troubleshooting.
- Effectively manage and prioritize incoming customer requests to ensure timely resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate when necessary.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
- Stay up-to-date on product knowledge, policies, and procedures to provide accurate information to customers.
- Meet or exceed established performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Qualifications:
- High school diploma or equivalent.
- Proven experience in Customer Service or related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to remain calm and composed under pressure.
- Proficiency in using CRM software and other Customer Service tools.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently as well as part of a team.
- Flexibility to work various shifts, including weekends and holidays if required.
Pay:
- $18/hour
If you feel you meet the above qualifications, apply for immediate consideration!
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
