Customer Service Representative-Loan Servicing

The Credit9 Customer Service Representatives interact directly with our customers. They will be supported and work directly with the Supervisor of Loan Servicing . They will ensure accurate and timely delivery of tasks and responsibilities and will also work with and be supported by team leads from other C9  departments . The representative will adhere to all company policies and procedures as it relates to the servicing of our portfolio. The Customer Service Representative represents the company in a professional and enthusiastic manner by providing an exceptional and consistent level of Customer Service to both internal and external customers. The representative is the customer's voice” and serves as the first critical point of interaction for matters of daily loan servicing  and matters  of concern. Performs all duties as assigned and delegated by the department supervisor.

This role is open to candidates within a commutable distance of our Irvine, CA office. This role is non-exempt hourly and pays $17.00 - $19.00 an hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.

Responsibilities:

• Responsible for all customer interactions via telephone, email, chat and text.
• Support of Loan Servicing teams as assigned.
• Meeting daily and monthly goals.
• Achieving high level of customer satisfaction.
• Professionally handling escalated Customer Service issues.
• Performs other related duties as assigned.

Requirements:

• 2+ years of Customer Service experience with a focus on Loan Servicing
• Loan Servicing, specifically for unsecured, debt consolidation and personal loans.
• Proficiency with MS Office programs (Excel, Word, Outlook, etc.) and Google Suite.
• Outstanding verbal and written communication skills.
• Superior multi-tasking skills
• Professional presentation and demeanor

Education:

• High School Diploma or equivalent required

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
 

*Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers. Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.

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