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Form of workJob Description
Benefits:
Benefits/Perks
Window World Customer Service Representatives II (CSR II) will work with both current and potential customers in a variety of tasks. Day-to-day, CSR IIs will manage inbound/outbound calls and work within a customer relations management (CRM) software to schedule appointments for sales, product installation, and record customer data. CSR IIs must be energetic and positive, with a customer-first mentality to create positive experiences for all Window World customers.
Responsibilities
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Benefits/Perks
- Paid process/systems training.
- Paid time off.
- 100% Employer paid health, dental and vision for employee and the option to add family members
- Paid holidays.
- Paid on-the-job training.
- Advancement opportunities.
- Full-time hours with job security and year-round work.
- No Nights & No Weekends; Monday - Friday 8:00 AM - 5:00 PM
- Yearly bonus
Window World Customer Service Representatives II (CSR II) will work with both current and potential customers in a variety of tasks. Day-to-day, CSR IIs will manage inbound/outbound calls and work within a customer relations management (CRM) software to schedule appointments for sales, product installation, and record customer data. CSR IIs must be energetic and positive, with a customer-first mentality to create positive experiences for all Window World customers.
Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Convert customer inquiries from various communication channels into in-home sales appointments.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
- Process completed installation and service paperwork.
- Proficient in Microsoft Office Suite
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
