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Form of workJob Description
Position Overview: We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative in North Lima, Ohio. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers find the perfect products to meet their needs.
Responsibilities
- Greet customers in a friendly and welcoming manner, both in person and over the phone
- Handle cash, credit card, and other forms of payment in accordance with company policies and procedures
- Balance cash drawers and reconcile transactions at the end of each shift
- Answer phone calls and direct them to the appropriate department or personnel
- Assist customers with inquiries, product selection, and purchases in a knowledgeable and professional manner
- Provide accurate information about products, pricing, and promotions
- Process transactions accurately and efficiently using our point-of-sale (POS) system
- Handle customer complaints and concerns with empathy and professionalism, striving for swift resolution and customer satisfaction
- Coordinate with other departments to ensure timely delivery and installation of products
- Maintain a clean and organized work environment, including the showroom and Customer Service area
- Assist with inventory management and merchandising tasks as needed
Requirements:
- High school diploma or equivalent
- Previous experience in Customer Service or retail sales preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a positive attitude
- Ability to work independently and as part of a team
- Proficiency in computer skills, including Microsoft Office and POS systems
- Flexibility to work weekends and evenings as needed
Benefits:
- Competitive hourly pay
- Health insurance benefits
- Paid time off and holiday pay
- Employee discounts on furniture and appliances
- Sheely’s is closed on Sundays so you can be with your family
We look forward to welcoming you to the Sheely's family!
Sheely's Furniture and Appliance is a leading retailer of high-quality furniture and appliances serving North Lima, Ohio and surrounding areas for over 70 years. We pride ourselves on providing exceptional Customer Service and delivering top-notch products to our valued customers.
