Customer Service Representative - Fredericktown Office

RESPONSIBILITIES

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Responsible for customer and account origination, retention and maintenance, including but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
• Process customer requests within designated authority and respond to customer inquiries and transaction requests made by phone, virtually, in person or digital/website.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Act as advocate of digital product adoption for customers and internal support for branch associates.
• Cross sell products and services and perform related clerical functions, such as a variety of account and customer maintenance
• Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data, as needed.
• Responsible to make product referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer.
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts,
  expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Ability to build collaborative relationships
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Problem/Situation Analysis
• Technical Expertise

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High School Diploma or Equivalent required
4-6 years teller experience preferred.
Strong familiarity with Bank and branch functions, policies and procedures required.
PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
SCHEDULEOffice hours are Monday through Thursday 8:30am - 5:00pm, Friday 8:30am - 5:30pm, and Saturday 8:30am - 12:00pm. This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5 - 40 hours per week. The average number of Saturdays expected to work each month is 2-3.