Customer Service Representative-Compensation Based On Work Experience

The Opportunity:

The Customer Service Representative (CSR) is responsible for managing the coordination of the packaging/display information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

How You Will Impact Welch Packaging:

• Manage the customer experience:
• Estimating: Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
• Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting.
• Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
• Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs.
• Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted.
• Process customer/account specific reports, as needed, i.e. open order/status reports, etc.…

o Meetings

• Create, facilitate and attend new item meetings as required

• Attend production meetings to ensure order tracking and fulfillment

• Create & facilitate customer and/or plant specific cadence meetings for accounts, as required

• Visit key customer and vendor locations to enhance ongoing business relationships
• Organize and communicate customer feedback relative to company/plant/service performance
• Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
• Provide innovative ideas relative to service, sales, and process/procedures
• Adhere to Welch values and operating principles
• Other duties as assigned

What You Need to Succeed:

• High school diploma or GED required; post-secondary education preferred
• Experience in Customer Service/account management preferred
• Experience in printing or packaging preferred
• Strong written and oral communication skills required
• Project management, problem solving, and analytical skills
• Excellent organizational & time management skills
• Ability to multitask and complete tasks efficiently and accurately
• Attention to detail and ability to prioritize is essential
• Must be proactive, a self-starter/takes initiative
• Ability to resolve conflicts and develop teamwork
• Personal computer experience and knowledge of Windows applications and Microsoft Office
• Ability to work with cost systems and estimating reports

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift

Work Location: In person