Customer Service Representative - Cincinnati, Oh (Hybrid)

Customer Service Representative

Eye Style of America Inc – Cincinnati, OH

Eye Style of America is the parent company of a young optical e-comm, www.befitting.com, with offices in Cincinnati.

Befitting is a young consumer eyewear and technology e-commerce company founded upon the idea that shopping for glasses should be easy. We try to think about things a little differently. We use design, content, technology, and best-in-class Customer Service to create a great online shopping experience that helps our customers find the glasses they love more easily.

We are searching for a full-time, positive, self-motivated Customer Service Representative to join our team with a strong passion to go above and beyond for customers. The ideal candidate will combine exceptional Customer Service and strong problem-solving skills to resolve complex issues.

As a Befitting Customer Service Representative, you believe that exceptional Customer Service is more than just a script – it’s a way of engaging our customers to buy from us and to help us achieve our business goals. It’s not just about the sale, it’s about understanding our customers’ needs and making them fall in love with Befitting! Check our Trust Pilot reviews to see just how serious we are about this!

We need an individual that performs well under pressure and adapts to an ever-changing environment. The objective is to provide exceptional Customer Service and to maintain high customer satisfaction. The successful candidate will join a growing team of highly collaborative and motivated individuals located in our Cincinnati office with a hybrid schedule, working mostly on site in Cincinnati with the occasional remote work done from home.

If you’re passionate about Customer Service and have the desire and ambition to help build something great, we’d like to hear from you.

Job Duties & Responsibilities:

• Assist customers with service and support issues (via phone, email and live chat)
• Resolve issues utilizing tools, resources, business judgment and expertise, and appropriate partnerships
• Create exceptional Customer Service interactions resulting in sales and customer base growth
• Order entry and verification
• Returns processing
• Operational support
• Other responsibilities as required

Required Skills, Experience and Qualifications

• High school diploma or equivalent
• Previous retail experience, optical/sunglass retail experience preferred
• Commitment to providing resolution to customer issues on the first contact
• Team player who is goal-oriented, positive and self-motivated
• Strong ability to multi-task with excellent time management skills
• Strong ability to adapt to ever-changing environment
• Comfortable working in a fast-paced environment
• Strong problem solving and communication skills
• High level of integrity
• Strong interpersonal skills
• Strong attention to detail
• Analytical
• Experience with Microsoft Office
• Intermediate PC knowledge, fluent with Internet and mainstream web browsers

Job Type: Full-time