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Form of work
SalaryAbout us
At CareFactor, we are dedicated to partnering with our customers to provide all
their benefit needs while exceeding expectations.
Our service-focused environment is committed to respecting our customers and treating them as people, not numbers.
Customer Service Representative (bi-lingual)
The Customer Service Representative (CSR) provides effective Customer Service by establishing a working relationship with internal and external customers through communication via mail, email, or telephone.
1. Determines needs by asking customers detailed questions.
2. Answers inquiries by clarifying desired information; researching, locating and providing information.
3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
4. Escalating unresolved problems.
5. Maintains call center database by entering information.
6. Reviews, answers and resolves any issues for all inquires from the online support website.
7. Returns voicemail calls; answering and resolving all inquires from customers.
9. Generates correspondence to secure additional customer information to resolve customer disputes.
10. Creates letters, and miscellaneous correspondence.
11. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Work from home
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Work Location: Hybrid remote in Columbus, OH 43240
