Customer Service Representative

We are seeking a Customer Service Representative to join our team! We are a local business here in the Midway area. You will be responsible for helping customers by providing product and service information and scheduling appointments.
Responsibilities:

• Answering phones
• Some secretarial work
• Customer courtesy calls
• Appointment scheduling
• Handle customer inquiries and direct complaints
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in Customer Service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills