Address
Form of work
Salary- Duration: 12 months
- Shift time: Mon-Fri (6:45 AM - 5 PM CST)
- Location: St Peters, MO (Hybrid)
Job Expectations
- The job is phone-intensive Customer Service center. Once fully trained reps will are expected to multi-task between phone calls, emails, and other customer requests. Reps are expected to meet team metrics, failure to hit metrics can result in move back to office until metrics and job performance can be met and stabilized to warranty return to remote work.
Responsibilities
- Resolve customers’ service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim, and order completion, invoice refunds, and claim/order assistance.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
- Concise, easy-to-read
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Ability to multi-task between different phone and email queues
Qualifications
- Associates Degree or equivalent 3 to 5 years Customer Service-related experience required.
- Collaborates well with internal and external parties
- Verbal and written communication skills
- Attention to detail
- Customer service skills and interpersonal skills
- Ability to work independently and manage one’s time.
- Ability to accurately document, record and maintain customer/client information.
- Time management and multi-tasking skills.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Job Type: Contract
Salary: $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- Can you list a few dates and times when you are available for a brief call of 10-15 minutes
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
