Customer Service Representative

Customer Service Representative

Super Bright LEDs is currently seeking a Customer Service Representative to add to its call center team. Customer service is an essential part of the marketing of an organization. Marketing does not end with sales; it includes after-sales services also. This means communicating with customers and answering queries.

This is a full-time position located in Earth City, MO working 8:00am to 4:30pm Monday through Friday. Local candidates to the St. Louis area (Missouri and Illinois) only please.

Responsibilities:

• Assist customers with inquiries via email, phone, and chat
• Listen to customer queries patiently and solve
• Respond to customers’ problems promptly
• Place phone orders for customers
• Assist in preparing Return Merchandise Authorizations (RMAs)
• Coordinate internally to find solutions and resolve matters

Qualifications:

• High school diploma
• Knowledge of Customer Service ethics, principles, and procedures
• Proficiency in administrative and documentation procedures
• Computer proficient
• Excellent written and verbal communication skills
• Good listening skills
• Attention to detail

Benefits:

• Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D
• Paid Time Off, Holidays, Jury Duty, and Bereavement
• Annual pay raise and annual bonus based on performance
• 401(k) retirement plan with 6% company match
• Casual work environment

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• What is your desired pay rate or range?

Experience:

• Call Center: 3 years (Preferred)
• Customer service: 3 years (Required)

Work Location: In person