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SalaryAmerican HomePatient is one of the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Service Representatives to join our Crystal City location.
WHY WORK AT American HomePatient?
- Culture- An inclusive, open and friendly environment focused on our associates and their success
- Benefits- Comprehensive benefits package with flexible options to fit your individual needs
- Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients
Responsibilities:
- Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
- Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Preparing and analyzing the billing and setup paperwork for patient services
- Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommending potential products or services to management by collecting patient information and analyzing customer needs
- Actively participating in the training of new Customer Service and sales personnel
Qualifications:
- High school diploma or GED required
- Ability to learn and apply market and product information, as well as patient billing and insurance requirements
- Problem solving skills
- Documentation skills
- Listening skills
- Adept at resolving conflict
- Ability to analyze information
- Multitasking capabilities
- Computer and technological literacy
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
