Pay,Benefits, & Work Schedule
Two full-time positions available with the Water Department, Revenue Protection Division located at 4800 East 63rd Street
Salary Range: $18.37-$28.01/hour
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Full-time telework schedule available after 6-month probationary period completed
Application Deadline Date: March 25, 2024
Responsibilities
- Communicates effectively and professionally with customers via phone or in-person interactions, ensuring courteous and helpful assistance at all times.
- Updates customer account records accurately through data entry.
- Resolves customer inquiries, requests, complaints, account, and billing issues promptly and accurately by conducting thorough customer account reviews and referencing relevant ordinances, policies, and procedures.
- Processes orders for installation, turn-on, discontinuation, or changes in water services efficiently and accurately.
- Records all customer interactions and changes to accounts clearly and accurately, including complaints related to billing, service rendered, or service failures.
- Routes information to appropriate divisions for investigation or follow-up.
- Provides support to the Revenue Protection Division by assisting in the collection of delinquent accounts and bad debt.
- Makes outbound and takes inbound calls from delinquent customers, negotiating payments, and assisting the Contact Center with consumer phone calls and overflow calls.
Qualifications
REQUIRES high school graduation and 1 year of public or private sector experience in Customer Service work; OR an equivalent combination of qualifying education and experience. Preference given to those candidates with previous experience in a call center environment.