Company

City Of Kansas CitySee more

addressAddressKansas City, MO
type Form of workFull-time
salary Salary$18.37 - $28.01 an hour
CategoryEducation/Training

Job description

Pay,Benefits, & Work Schedule


Two full-time positions available with the Water Department, Revenue Protection Division located at 4800 East 63rd Street
Salary Range: $18.37-$28.01/hour
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Full-time telework schedule available after 6-month probationary period completed
Application Deadline Date: March 25, 2024


Responsibilities

  • Communicates effectively and professionally with customers via phone or in-person interactions, ensuring courteous and helpful assistance at all times.
  • Updates customer account records accurately through data entry.
  • Resolves customer inquiries, requests, complaints, account, and billing issues promptly and accurately by conducting thorough customer account reviews and referencing relevant ordinances, policies, and procedures.
  • Processes orders for installation, turn-on, discontinuation, or changes in water services efficiently and accurately.
  • Records all customer interactions and changes to accounts clearly and accurately, including complaints related to billing, service rendered, or service failures.
  • Routes information to appropriate divisions for investigation or follow-up.
  • Provides support to the Revenue Protection Division by assisting in the collection of delinquent accounts and bad debt.
  • Makes outbound and takes inbound calls from delinquent customers, negotiating payments, and assisting the Contact Center with consumer phone calls and overflow calls.

Qualifications


REQUIRES high school graduation and 1 year of public or private sector experience in Customer Service work; OR an equivalent combination of qualifying education and experience. Preference given to those candidates with previous experience in a call center environment.

Refer code: 9084346. City Of Kansas City - The previous day - 2024-04-18 15:22

City Of Kansas City

Kansas City, MO
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