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SalaryInterested in reducing waste through governmental efficiency? How about disrupting an industry using cutting-edge, SaaS technology?
Through the application of its secure technology, CHAMPtitles digitizes the process of vehicle titling between state government, financial institutions, auto dealers, and consumers, creating a legal, digital title that is easily transferable and verified.
Winner of multiple awards, including Inno Startups to Watch, GCP Best of Tech, and Purpose Jobs Best Places to Work, CHAMPtitles takes pride in its innovative, collaborative, and inclusive culture.
As a Customer Success Representative in this role, you will be responsible for providing excellent Customer Service to CHAMP customers across the country. Your primary tasks will include responding to and solving customer inquiries, working closely with assigned Customer Success Managers, and additional tasks to assist the growing Customer Success Team. We are looking for someone has a passion for exceeding customer expectations and building strong relationships.
Responsibilities:
- Respond promptly to Customer Service calls and email inquiries.
- Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
- Escalate more complex issues to the appropriate department or team member for further assistance.
- Complete additional tasks as assigned
- Stay updated on product knowledge, policies, and procedures.
- Continued education on industry updates and best practices
Experience:
- 1+ years customer success or account management experience
- Track record of working in a client facing role
- Ability to build strong working relationships and working collaboratively across all levels of the organization.
- Proven ability to think critically and solve problems creatively.
- Strong verbal and written communication skills
- Strong interpersonal skills
Benefits – Why You Want to Work with Us!
· Flexible Schedule
· Dental insurance schedule
· Health insurance
· Vision insurance
· Unlimited PTO
· Competitive salary
· Year-end bonus potential
· Matching 401K
Location: Cleveland – Hybrid (4-days a week in office)
CHAMPtitles is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
