Customer Service Representative

We are looking for a dependable, friendly Customer Service Representative with experience, for our general office team. Duties include, answering phones, data entry of mail in orders and phone orders, filing and checking orders.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Skills

• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Duties

• Answer incoming customer inquiries
• Record customer information within our ERP system
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's Customer Service policies
• Other duties as requested

*Seasonal workers are typically expected to work 6 weeks on/6 weeks off and may be called in to help if needed. Seasonal employees are not entitled to benefits.

Job Types: Full-time, Seasonal

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Ability to Commute:

• Cleveland, OH 44130 (Required)

Work Location: In person