Customer Service Representative

Superior Plus Propane is currently seeking a highly motivated Customer Service Representative whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive manner.
Primary Responsibilities:

• Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.
• Assist and support walk in customers at location.
• Contact customers to answer inquiries, resolve concerns and create new business.
• Process orders and complete forms/applications as required to fulfill customer requests
• Assist sales team with incoming requests and outbound notification for new services and products
• Support additional CSC needs and requirements as assigned
• Employees may be required to work overtime hours when business needs require it.

This role is for a Compressed Work Week
A Compressed Work Week will have the following work schedule: 4 x 8-hour days, in the warmest 6 months of the year (April – September) and 5 x 8-10-hour days in the coldest 6 months of the year (October – March). Must be available some Saturdays in the winter and be available 8am -5pm in the winter months.
A Compressed Work Week works well for...

• A more flexible schedule that still provides the security and benefits of a full-time job (Health Benefits, 401k plan, EAP, etc…)
• A job that fits into your life, instead of trying to squeeze life into your work schedule
• Add a business day back to your week to manage personal appointments
• Save on gas, one less commute day

The Successful Customer Service Representative will possess the following knowledge, skills and abilities:

• High school diploma/GED required; college degree preferred
• Five years of customer Service experience in a high volume call center/Customer Service experience
• Strong attention to detail
• Proficiency with Microsoft office (Word/Excel)
• Ability to multi-task and prioritize workload

Superior Plus Propane has a vision to be the Premier Propane distribution company within the United States. To that end, we pride ourselves on delivering excellent Customer Service to ALL of our customers both internal and external. We have a collaborative work style and we make decisions based on analytics and best practices. Superior encourages work/life balance as seen in our above industry standard Paid Time Off program as well as the flexible work schedules we offer.
Benefits:
Our benefit package is designed with the employee in mind and includes: excellent health coverage, generous paid time off, flexible scheduling and much more!

• Medical, dental, vision insurance at premium rates w/single plan at low or no cost
• Up to 152 hours of paid time off for new hires
• Retirement planning and profit sharing
• Employer paid short/long term disability
• Employer funded Health Savings Account
• Employer Sponsored - Employee Assistance Program
• Tuition Reimbursement - Access to in-house learning portal
• Propane and oil employee discount

Profit sharing, Health savings account, Disability insurance, Health insurance, Dental insurance, 401(k), Tuition reimbursement, Paid time off, Employee assistance program, Vision insurance, Employee discount, Flexible schedule