Customer Service Representative

Adecco is recruiting for a temp to hire Customer Service Representative in Nashua, NH.

We are looking for someone with customer facing experience and manufacturing knowledge. The pay rate is starting at $19.35 and the hours will be 8 am to 5 pm for the first 4 weeks for training, however will ultimately end up being 12pm to 8pm.

The Customer Service Representative is responsible for providing excellent service to our growing customer base and our internal customers.  This team is trained and empowered to assist customers over the phone and e-mail while simultaneously completing daily tasks that support all departments within the organization.

Duties and Responsibilities:

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow 
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator 
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
• Assist in maintaining team metric
• Perform other related duties as assigned

Education and Experience:

• High School Diploma or equivalent
• 1-2 years of related Customer Service experience

Knowledge, Skills, and Abilities:

• Proficient in Microsoft products
• Must have a pleasant phone voice and ability to speak clearly
• Ability to perform multiple functions simultaneously
• Ability to quickly adapt to new systems and programs
• Strong attention to detail and ability to troubleshoot and find resolution
• Ability to leverage resources and think creatively to resolve customer issues
• Proficient using a computer and able to accurately type 40 wpm

Please call Deb Biathrow at 802-417-4262 for more information
Pay Details: $19.35 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.