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SalaryJob Summary
About Us
We are a family owned pest control firm located in Brentwood, Ca. We have been servicing the greater Bay Area for over 40 years. We know that exceptional Customer Service is what has kept us in business and the focus of everything we do. We are committed to building and maintaining relationships with our customers.
Position Summary
Our Customer Service Representatives are responsible for providing outstanding service to our customers by answering questions, handling complaints, and troubleshooting issues regarding their pest problems. This role may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call and address all questions in the most pleasant professional manner.
Qualities
- Excellent interpersonal skills and phone etiquette
- Empathetic listener, sensitive, upbeat, optimistic
- Enthusiastic attitude and willing to learn
- Proficient computer skills
- Must be able to think and work independently, as well as part of a team.
- Must be organized, resourceful and able to multi-task and problem solve
- Punctual, reliable and hard working
Primary Duties and Responsibilities
- Provide excellent Customer Service to new and current customers via phone and email, striving to meet highest level of customer satisfaction
- Make outbound calls to schedule routes for technicians
- Trouble shoot any problems customers may have with service or accounting
- Make out bound calls or emails on Accounts Receivable
- Assist Account Managers.
- Perform other duties and responsibilities as assigned
Work Remotely
- No
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
